For additional questions, please contact us at info@desertairfest.com
Venue doors are slated for 4pm PT each day. Curfew will be 12am PT.
No, it’s 21+. You must be 21 on the day(s) you plan to attend. A valid government-issued photo ID is required for entry. Expired ID will not be accepted for entry. No one under the age of 21 will be allowed entry into the festival even if accompanied by an individual 21 years of age or older.
The festival is almost entirely outdoors at the Air Museum. VIP passes include access to seating and bars inside the hangar.
Yes, available as an add-on during purchase.
Desert Air is a cashless event. Major credit cards such as Visa, Mastercard, American Express, Discover, JCB or Union Pay will be accepted. Contactless payment solutions such as Apple Pay, Android Pay, Samsung Pay, Google Pay, and contactless cards will also be accepted.
Yes, water refill stations will be available on site. Remember to bring an empty, reusable water bottle or cup with you.
Yes.
A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event. Please check the What Can I Bring section for a full list of allowed and prohibited items.
No type of sign is allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances will be subject to surrender and not returned. Please check the What Can I bring section for a full list of allowed and prohibited items.
Before entering the event, please make sure all of the medications are properly labeled with name, phone number, and emergency contact. Names on prescriptions must match the person's ID. Notify a security guard at the entrance and the medical staff on site will assist you with storing your medications. Please check the What Can I Bring section for a full list of allowed and prohibited items.
No LED apparel, toys, or gloves. Please check the What Can I Bring section for a full list of allowed and prohibited items.
Yes, Naloxone is permitted for personal use.
Thank you for your interest. We are not seeking vendors.
Registry onsale begins on Friday, August 23 at 12:00PM PT.
Yes, for more information on Payment Plans please click here.
Yes, your ticket will be available for download in your customer account. You will be notified by email when your tickets are ready for download.
Your tickets will be delivered to your account digitally via e-ticket to be redeemed on-site.
Please contact info@desertairfest.com for additional assistance.
All wristbands will be available for pickup at our box office location, details to be announced closer to the festival. Each guest needs to pick up their own wristband with their government-issued ID.
Yes, all festival passes can be transferred via your Account. Orders on payment plans cannot be transferred until paid in full. For accommodation transfers please see Hotels FAQ for additional information
No, each guest needs to pick up their own wristband with their government-issued ID.
All hotel accommodations include a two-night stay (Check In Friday- Check Out Sunday). All taxes are included. Please note this is a 21+ event and all guests must be of age to receive a Desert Air wristband.
*Please note, Accommodations are sold as an add on and do not include festival passes. Admission Passes must be purchased separately.
Rooms are available across our seven hotel partners. These are split up by room type, bed type and occupancy. Browse all available room types on our homepage
Early check in/late check out is subject to hotel availability and may cost an additional fee. This cost is the responsibility of the guest. All requests are not guaranteed. Please contact the hotel directly to submit your request. The hotel will have your information on file two weeks prior to check in.
Yes, the hotel will be able to store your bags until your room is ready.
Yes, please note all hotel requests are not guaranteed and subject to hotel discretion and room type. Hotel requests will be taken until 1 week prior to arrival. Please email info@desertairfest.com to submit a request.
Please email info@desertairfest.com to submit a request. Make sure to have all order numbers to submit the proximity request. Please note, requests are not guaranteed and subject to hotel availability.
Proximity requests will be taken up to one week prior to arrival.
Do not fret! The hotel will not have your reservation information on file until 2 weeks prior to the event.
Email info@desertairfest.com with your order #, Hotel and the names you would like to add to your reservation.
The last day to add or change guest names will be Friday October 11th 5PM PT. After the cut off date there will be a $50 late name fee.
We will also be sending out a form to collect guest names for the hotel reservation prior to the cut off date.
Email info@desertairfest.com with your order #, Hotel and the names you would like to transfer your reservation to.
The last day to change guest names will be Friday October 11th 5PM PT. After the cut off date there will be a $50 late name fee.
After the cutoff date, the hotel reservation will be locked in the purchaser’s name and submitted to the hotel.
Email info@desertairfest.com with your order #, Hotel and the names you would like to transfer your reservation to.
Option 1: Any guest names that we received prior to Friday October 11th will be able to update the accompanying names on the reservation at the hotel front desk upon arrival, free of charge. Please note, the purchaser name cannot be changed by hotel staff.
Option 2: If you need to transfer or add/change guest names on the reservation after Friday October 11th, there will be a $50 late name change fee per room. Please email our Desert Air Guest Services team at info@desertairfest.com and we'll facilitate.
If you would like to purchase additional nights, feel free to book directly with the hotel. If you would like to link your reservations, be sure to book the same room type as your Desert Air accommodations. Once purchased, please reach out to Desert Air guest services at info@desertairfest.com with the accommodation order number, hotel and hotel confirmation number, additional night dates and we will do our best to link the reservations. Please note requests are not guaranteed and subject to availability.
You can request an upgrade during check-in pending hotel availability. Please note, this cost is the guest responsibility.
Please reach out to info@desertairfest.com with your order ID and hotel. For more info refer to our Accessibility page.
The amount of guests you purchase the accommodation for. 1 King Bed allows 2 people. 2 Queen/Double Beds allows 2-4 people. We cannot allow additional persons above the room occupancy.
Yes, wifi is complimentary for registered guests.
Email info@desertairfest.com with your order #, Hotel and the names you would like to add to your reservation.
The last day to change guest names will be Friday October 11th 5PM PT. After the cut off date there will be a $50 late name fee.
There will be a waitlist available for all sold out hotel accommodations after the presale launch. If inventory does become available, we will reach out to the guests on a first come, first serve basis.
Unless you have opt-ed out of future notifications with us, you will receive an arrival email which contains all important information on how to check in to the hotel, pick up your wristbands and more! Make sure you are opted-in for future updates and communications from us here.
Your hotel reservation will be intact! Please reach out to Desert Air Guest Services at info@desertairfest.com to let us know of your late arrival and we will make a note on your reservation with the hotel.
We do not offer refunds on accommodations as all sales are final. However, you are able to transfer your reservation. Email info@desertairfest.com with your order #, Hotel and the names you would like to transfer your reservation to. The last day to change guest names will be Friday October 11th 5PM PT. After the cut off date there will be a $50 late name fee.