Desert Air welcomes all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our Accessibility Department has finite resources and needs to focus these resources on helping those who legitimately require assistance.
Each host hotel offers dedicated accessible rooms. For more information and requests, please contact [email protected].
An Accessibility Services team member can be requested at the Info / Lost & Found locations to support and address the needs of all attendees with accessibility needs. These locations will be labeled on the festival maps. There is no accessibility pre-registration before the event - this is all done onsite at the event.
An Accessibility team member can help you:
Guests with disabilities wishing to utilize many of the accessibility services at Desert Air will be required to acquire an accessibility wristband. This wristband is acquired onsite at our Accessibility Service location. There is not an “accessibility ticket” that needs to be purchased in order to utilize accessibility services at Desert Air.
If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to an Accessibility Team Member at the Info / Lost & Found location, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.
We encourage guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting mobility devices onsite.
ACCESSIBLE ROUTES
The venue is navigable for people with mobility disabilities. The venue is held on primarily cement with sections of natural terrain, and has accessible routes connecting parking, shuttles, entrances and other activity areas. Guests will need to traverse throughout the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. If you need assistance finding your most accessible route around the venues, please visit us at a Info / Lost & Found location and request a member of the Accessibility Team.
CHARGING
If you need to recharge your motorized wheelchair or other medical equipment, contact an Accessibility Team Member at the Info / Lost & Found location to help you do so.
ACCESSIBLE PARKING
A limited number of accessible parking spots will be available for attendees with a valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them. Accessible Parking in these spots are available on a first come, first serve basis. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
Parking is available at the hotels for hotel guests only.
There is free parking all weekend available on a first come, first serve basis adjacent to the Central Shuttle Stop. Please check back in closer to the festival date for more information.
A designated Accessible Parking lot near the venue entrance off of Tamarisk Rd will be available for attendees with a valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them. Accessible parking in this lot requires a festival parking pass and is available on a first come, first serve basis.
More information can be found HERE.
VERIFICATIONS
To utilize Accessible Parking, you must have:
It is against the law to park in an Accessible Parking space without the required credentials, or to fraudulently use credentials in order to gain access to Accessible Parking.
There will be shuttles that transport guests between host hotels which are accessible to those with mobility disabilities. Please proceed to the shuttle stop location and speak with an onsite representative for any assistance. For more information on the shuttle options, please visit our Getting Here page.
There is free parking all weekend available on a first come, first serve basis adjacent to the Central Shuttle Stop. Free parking options at the South Shuttle Stop are TBD. Please check back in closer to the festival date for more information.
Guests with disabilities can be dropped off by friends and family or a rideshare in the accessible loading and unloading zone located on site. Please see the festival maps for the location of the rideshare area.
There will be an accessible entry lane located at the main entrance of the venue, which will be labeled with signage. Guests with disabilities and up to one (1) companion may use this entrance to safely enter the venue.
There will be an accessible viewing area made available to guests with disabilities and their one (1) companion at the venue.
RULES
Interpreters & Additional Services
Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation.
The deadline is October 15th, 2024.
To submit a request, please send an email to [email protected] that includes your name, the date of the event you are going to be attending, your ticket confirmation number and a brief description of your request. In the subject field of the email, please write in: Effective Communication Request for Desert Air 2024.
Once you are onsite, please check-in at the Info / Lost & Found location and request an Accessibility Team Member to be connected with our interpreting team.
Assisted Listening
Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact [email protected] or visit our Info / Lost & Found location at the event.
Service animals are permitted throughout the festival.
Rules
Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
If these devices interfere with the service animal’s work or the individual’s disability prevents using these devices, the individual must maintain control of the animal through voice, signal or other effective controls.
All concessions are accessible and located throughout the venue. If assistance is required, please confer with the nearest festival staff member.
A fully-equipped medical site staffed by trained personnel will be located within each venue to manage any medical issue. Check the festival map when released for the exact locations.
All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.
Desert Air will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at [email protected] for further information.
Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about Accessible policies or our services, please reach out to us.
Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit our Info / Lost & Found location onsite to receive direct assistance from an Accessibility Team Member.
We welcome and encourage any feedback and suggestions from our attendees. Please email us at [email protected]. We will do our best to help you have an unforgettable experience.